Woovelt – Privacy Policy

    Last updated: 2026-01-01

    1. Introduction

    This Privacy Policy explains how Woovelt Ltd ("Woovelt", "we", "us") collects, uses and protects personal data when you use our website, apps and related services (the "Service").

    Woovelt Ltd is the data controller for the purposes of the UK General Data Protection Regulation ("UK GDPR").

    Contact details:
    Woovelt Ltd
    5 Brayford Square
    London E1 0SG
    United Kingdom
    Email: [email protected]

    2. Personal Data We Collect

    We may collect and process the following categories of personal data:

    • Account data: name, email address, password, preferences and settings when you create an account.
    • Usage data: pages viewed, features used, links clicked, time spent and similar analytics.
    • Device and technical data: IP address, browser type, operating system, device identifiers, language and access times.
    • Communication data: messages you send to us, feedback, support requests and related information.
    • Cookie and tracking data: information collected via cookies and similar technologies (see our Cookie Policy).

    3. How We Use Personal Data

    We use personal data for the following purposes:

    • To operate, maintain and improve the Service;
    • To provide customer support and respond to your requests;
    • To personalise your experience and show relevant content;
    • To monitor and analyse usage for security and performance;
    • To send you important notices about changes to our terms or policies;
    • To comply with legal obligations and respond to lawful requests;
    • To protect our rights, users and the integrity of the Service, including fraud prevention and abuse detection.

    4. Legal Bases for Processing

    We process personal data only where we have a legal basis under UK GDPR, including:

    • Consent (e.g. for certain cookies or marketing);
    • Contract (where processing is necessary to provide the Service you request);
    • Legitimate interests (e.g. improving the Service, ensuring security), balanced against your rights and interests;
    • Legal obligation (e.g. record-keeping, responding to regulators).

    5. How We Share Personal Data

    We may share personal data with:

    • Service providers: third-party vendors who help us host, operate and analyse the Service, under appropriate data protection safeguards;
    • Professional advisers: such as lawyers, auditors and insurers;
    • Authorities: where required by law or to protect our rights or the rights of others;
    • Business transferees: in connection with a merger, acquisition or sale of assets.

    We do not sell personal data.

    6. International Transfers

    Personal data may be transferred outside the UK to countries that may not provide the same level of data protection. Where we do so, we implement appropriate safeguards, such as standard contractual clauses or equivalent measures, to protect your data.

    7. Data Retention

    We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting or reporting requirements. When data is no longer needed, we will delete or anonymise it.

    8. Your Rights

    Depending on your location and subject to certain conditions, you may have:

    • The right to access your personal data;
    • The right to rectify inaccurate or incomplete data;
    • The right to request erasure ("right to be forgotten");
    • The right to restrict or object to processing;
    • The right to data portability;
    • The right to withdraw consent where processing is based on consent;
    • The right to lodge a complaint with your data protection authority.

    To exercise these rights, contact us at [email protected].

    9. Security

    We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration or destruction. However, no system can be guaranteed to be completely secure.

    10. Cookies & Tracking

    We use cookies and similar technologies to operate the Service, analyse usage and improve performance. For more information, see our Cookie Policy.

    11. Changes to this Policy

    We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. In some cases, we may provide additional notice.